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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ610108 |
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Table of Contents:
- Reference Success: What Has Changed over the Past Ten Years? Baker, Lynda M. Field, Judith J. Comparative Analysis Library Education Library Services Physical Environment Reference Services Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client services. (LRW)