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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ611663 |
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Table of Contents:
- The Difficult Patron Situation: A Window of Opportunity To Improve Library Service. Sarkodie-Mensah, Kwasi Behavior Problems Libraries Library Administration Library Policy Library Services Problem Solving Problems Social Behavior Users (Information) Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to empower staff at all levels to be problem solvers. (AEF)