"Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library.
Fuente:
ERIC Institute of Education Sciences
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| Auteurs principaux: | , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2000
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| Sujets: | |
| Accès en ligne: | |
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| _version_ | 1867181610789502977 |
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| author | Tomaiuolo, Nicholas G. Packer, Joan G. |
| author_facet | Tomaiuolo, Nicholas G. Packer, Joan G. Tomaiuolo, Nicholas G. Packer, Joan G. |
| collection | Education Resources Information Center |
| contents | "Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library. Tomaiuolo, Nicholas G. Packer, Joan G. Access to Information Computer Mediated Communication Electronic Mail Information Policy Information Services Internet Online Systems Reference Services User Needs (Information) Examines the growing demand for e-mail reference (Aska) service and how librarians can best manage an electronic help desk. Discusses problems of minimal information and anonymous patrons, followed by views on restricting/not restricting access to the service. Suggests ways to try to screen requests and specify a clientele. Notes the importance of creating policies before launching an Aska service. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ611688 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2000 |
| record_format | eric |
| spellingShingle | "Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library. Tomaiuolo, Nicholas G. Packer, Joan G. Access to Information Computer Mediated Communication Electronic Mail Information Policy Information Services Internet Online Systems Reference Services User Needs (Information) "Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library. Tomaiuolo, Nicholas G. Packer, Joan G. Access to Information Computer Mediated Communication Electronic Mail Information Policy Information Services Internet Online Systems Reference Services User Needs (Information) Examines the growing demand for e-mail reference (Aska) service and how librarians can best manage an electronic help desk. Discusses problems of minimal information and anonymous patrons, followed by views on restricting/not restricting access to the service. Suggests ways to try to screen requests and specify a clientele. Notes the importance of creating policies before launching an Aska service. (AEF) |
| title | "Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library. |
| topic | Access to Information Computer Mediated Communication Electronic Mail Information Policy Information Services Internet Online Systems Reference Services User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ611688 |