Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2000
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ611688 |
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Inhaltsangabe:
- "Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library. Tomaiuolo, Nicholas G. Packer, Joan G. Access to Information Computer Mediated Communication Electronic Mail Information Policy Information Services Internet Online Systems Reference Services User Needs (Information) Examines the growing demand for e-mail reference (Aska) service and how librarians can best manage an electronic help desk. Discusses problems of minimal information and anonymous patrons, followed by views on restricting/not restricting access to the service. Suggests ways to try to screen requests and specify a clientele. Notes the importance of creating policies before launching an Aska service. (AEF)