Saved in:
| Main Authors: | Garnsey, Beth A., Powell, Ronald R. |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ616739 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
E-mail Reference in Ohio Public Libraries.
by: Lay, Teresa M.
Published: (1999)
by: Lay, Teresa M.
Published: (1999)
The Problem Patron and the Academic Library Web Site as Virtual Reference Desk.
by: Taylor, Daniel, et al.
Published: (2002)
by: Taylor, Daniel, et al.
Published: (2002)
Virtual Reference Services: Directions and Agendas.
by: Gray, Suzanne M.
Published: (2000)
by: Gray, Suzanne M.
Published: (2000)
Using Links To Facilitate Access to Internet Resources: A Content Analysis of Ohio Public Library Web Sites.
by: Mason, Susan Gortner
Published: (1998)
by: Mason, Susan Gortner
Published: (1998)
E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library.
by: Powell, Carol A., et al.
Published: (2001)
by: Powell, Carol A., et al.
Published: (2001)
User Evaluation Survey of Digital Reference Services: Methodology and Results.
by: Butler, John T., et al.
Published: (2002)
by: Butler, John T., et al.
Published: (2002)
Online Databases: Virtual Reference Services in a Real World.
by: Tenopir, Carol
Published: (2001)
by: Tenopir, Carol
Published: (2001)
E-Reference: Incorporating Electronic Publications into Reference.
by: Young, Courtney L., et al.
Published: (1999)
by: Young, Courtney L., et al.
Published: (1999)
Service Perspectives for the Digital Library: Remote Reference Services.
by: Sloan, Bernie
Published: (1998)
by: Sloan, Bernie
Published: (1998)
A User Study of the Metropolitan Toronto Library Board Municipal Reference Library.
by: Hinchley, Mirren
Published: (1980)
by: Hinchley, Mirren
Published: (1980)
Reference Clientele and the Reference Transaction in Five Illinois Public Libraries.
by: Weech, Terry L., et al.
Published: (1984)
by: Weech, Terry L., et al.
Published: (1984)
Report of an Adult Patron Survey in a Sample of Illinois Public Libraries in Spring 1983 and Subject Index to Illinois Library Statistical Report, Nos. 1-12.
by: Goldhor, Herbert, et al.
Published: (1983)
by: Goldhor, Herbert, et al.
Published: (1983)
E-Mail Reference: Who, When, Where, and What Is Asked.
by: Lederer, Naomi
Published: (2001)
by: Lederer, Naomi
Published: (2001)
Improving Reference Performance: Results of a Statewide Survey.
by: Gers, Ralph, et al.
Published: (1985)
by: Gers, Ralph, et al.
Published: (1985)
Managing Electronic Resources: A Survey of Current Practices in Academic Libraries.
by: Shaw, Beth Hansen
Published: (1999)
by: Shaw, Beth Hansen
Published: (1999)
Insights into Library Services and Users from Qualitative Research.
by: Lincoln, Yvonna S.
Published: (2002)
by: Lincoln, Yvonna S.
Published: (2002)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
by: Hiller, Steve
Published: (2001)
by: Hiller, Steve
Published: (2001)
Virtual Reference Services--Down-Under: A Cautionary Tale.
by: Wagner, Gulten S.
Published: (2001)
by: Wagner, Gulten S.
Published: (2001)
User Satisfaction with Referrals at a Collaborative Virtual Reference Service
by: Kwon, Nahyun
Published: (2006)
by: Kwon, Nahyun
Published: (2006)
Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Published: (1998)
Published: (1998)
Advancing Your Library's Web-Based Services. ERIC Digest.
by: Feldman, Sari, et al.
Published: (2002)
by: Feldman, Sari, et al.
Published: (2002)
Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model
by: Garibay, Cecilia, et al.
Published: (2010)
by: Garibay, Cecilia, et al.
Published: (2010)
Public Library Information and Referral Project, Phase II. Final Report.
by: Childers, Thomas, et al.
Published: (1981)
by: Childers, Thomas, et al.
Published: (1981)
Online Searching: What Measure Satisfaction?
by: Sandore, Beth
Published: (1990)
by: Sandore, Beth
Published: (1990)
Electronic Reference Service. SPEC Kit 251.
by: Goetsch, Lori, Comp.
Published: (1999)
by: Goetsch, Lori, Comp.
Published: (1999)
Electronic Mail Reference Service: A Study.
by: Bushallow-Wilber, Lara, et al.
Published: (1996)
by: Bushallow-Wilber, Lara, et al.
Published: (1996)
The E-Mail Reference Interview.
by: Abels, Eileen G.
Published: (1996)
by: Abels, Eileen G.
Published: (1996)
Student Awareness of Reference Services in a Liberal Arts College Library.
by: Durfee, Linda J.
Published: (1986)
by: Durfee, Linda J.
Published: (1986)
Chat Reference. SPEC Kit.
by: Ronan, Jana, Comp., et al.
Published: (2002)
by: Ronan, Jana, Comp., et al.
Published: (2002)
Descriptive Resource Needs from the Reference Perspective: Report on a Survey of US Reference Librarians.
by: Larson, Carolyn, et al.
Published: (2000)
by: Larson, Carolyn, et al.
Published: (2000)
A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.
by: Cook, Colleen, et al.
Published: (2000)
by: Cook, Colleen, et al.
Published: (2000)
Catching (and Keeping!) E-Patrons.
by: Puacz, Jeanne Holba
Published: (2002)
by: Puacz, Jeanne Holba
Published: (2002)
Yes, but What Can We Use It For? The Internet in School Libraries.
by: Clyde, Laurel A.
Published: (1997)
by: Clyde, Laurel A.
Published: (1997)
Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
by: Nichols, Mary Ellen
Published: (1993)
by: Nichols, Mary Ellen
Published: (1993)
LivePerson: Keeping Reference Alive and Clicking.
by: Eichler, Linda, et al.
Published: (2000)
by: Eichler, Linda, et al.
Published: (2000)
Colorado Public Libraries & the "Digital Divide," 2002.
by: Moe, Tammi, et al.
Published: (2002)
by: Moe, Tammi, et al.
Published: (2002)
Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)
by: Coleman, Vicki, et al.
Published: (1997)
After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
by: Bolin, Nancy, et al.
Published: (2000)
by: Bolin, Nancy, et al.
Published: (2000)
The Internet: A Ready Reference Library?
by: Gabriel, Michael R.
Published: (1998)
by: Gabriel, Michael R.
Published: (1998)
Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian
by: Ciocco, Ronalee, et al.
Published: (2007)
by: Ciocco, Ronalee, et al.
Published: (2007)
Similar Items
-
E-mail Reference in Ohio Public Libraries.
by: Lay, Teresa M.
Published: (1999) -
The Problem Patron and the Academic Library Web Site as Virtual Reference Desk.
by: Taylor, Daniel, et al.
Published: (2002) -
Virtual Reference Services: Directions and Agendas.
by: Gray, Suzanne M.
Published: (2000) -
Using Links To Facilitate Access to Internet Resources: A Content Analysis of Ohio Public Library Web Sites.
by: Mason, Susan Gortner
Published: (1998) -
E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library.
by: Powell, Carol A., et al.
Published: (2001)