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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ616739 |
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Table of Contents:
- Electronic Mail Reference Services in the Public Library. Garnsey, Beth A. Powell, Ronald R. Classification Electronic Mail Library Services Library Surveys Public Libraries Questionnaires Reference Services User Satisfaction (Information) World Wide Web Describes results of an exploratory survey that examined public library electronic mail reference services and the patrons who used them. Discusses results of print questionnaires and Web-based questionnaires that investigated user satisfaction and classified email reference questions received by public libraries. Library questionnaire and web patron questions and responses are appended. (Contains 26 references.) (Author/LRW)