Measuring Service Quality at Yale University's Libraries.
Fuente:
ERIC Institute of Education Sciences
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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2000
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867181241046925312 |
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| author | Nitecki, Danuta A. Hernon, Peter |
| author_facet | Nitecki, Danuta A. Hernon, Peter Nitecki, Danuta A. Hernon, Peter |
| collection | Education Resources Information Center |
| contents | Measuring Service Quality at Yale University's Libraries. Nitecki, Danuta A. Hernon, Peter Academic Libraries Evaluation Methods Higher Education Improvement Information Services Library Development Library Services Measurement Techniques Quality Control User Needs (Information) Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ618364 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2000 |
| record_format | eric |
| spellingShingle | Measuring Service Quality at Yale University's Libraries. Nitecki, Danuta A. Hernon, Peter Academic Libraries Evaluation Methods Higher Education Improvement Information Services Library Development Library Services Measurement Techniques Quality Control User Needs (Information) Measuring Service Quality at Yale University's Libraries. Nitecki, Danuta A. Hernon, Peter Academic Libraries Evaluation Methods Higher Education Improvement Information Services Library Development Library Services Measurement Techniques Quality Control User Needs (Information) Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF) |
| title | Measuring Service Quality at Yale University's Libraries. |
| topic | Academic Libraries Evaluation Methods Higher Education Improvement Information Services Library Development Library Services Measurement Techniques Quality Control User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ618364 |