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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ618484 |
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| _version_ | 1867181294426783745 |
|---|---|
| author | Norlin, Elaina |
| author_facet | Norlin, Elaina Norlin, Elaina |
| collection | Education Resources Information Center |
| contents | Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups. Norlin, Elaina Academic Libraries Evaluation Methods Focus Groups Higher Education Library Research Library Services Naturalistic Observation Reference Services Student Attitudes Student Surveys User Satisfaction (Information) Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized. (Contains 5 references.) (MES) |
| format | Recurso educativo Open Access |
| id | eric_EJ618484 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2000 |
| record_format | eric |
| spellingShingle | Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups. Norlin, Elaina Academic Libraries Evaluation Methods Focus Groups Higher Education Library Research Library Services Naturalistic Observation Reference Services Student Attitudes Student Surveys User Satisfaction (Information) Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups. Norlin, Elaina Academic Libraries Evaluation Methods Focus Groups Higher Education Library Research Library Services Naturalistic Observation Reference Services Student Attitudes Student Surveys User Satisfaction (Information) Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized. (Contains 5 references.) (MES) |
| title | Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups. |
| topic | Academic Libraries Evaluation Methods Focus Groups Higher Education Library Research Library Services Naturalistic Observation Reference Services Student Attitudes Student Surveys User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ618484 |