Documenti analoghi

• Digital Reference Service in the New Millennium: Planning, Management, and Evaluation. The New Library Series, Number 6.
  di: Lankes, R. David, Ed., et al.
  Pubblicazione: (2000)
• Trends and Issues in Digital Reference Services. ERIC Digest.
  di: Kasowitz, Abby S.
  Pubblicazione: (2001)
• Developing Behavioral Reference Desk Performance Standards.
  di: Larson, Carole A., et al.
  Pubblicazione: (1994)
• Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures.
  di: McClure, Charles R., et al.
  Pubblicazione: (2002)
• Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.
  di: Lankes, R. David, et al.
  Pubblicazione: (2003)