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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ620106 |
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Table of Contents:
- Virtual Reference Services: Directions and Agendas. Gray, Suzanne M. Academic Libraries Centralization Electronic Libraries Electronic Mail Guidelines Higher Education Library Services Reference Services Research Libraries User Needs (Information) World Wide Web Analyzes Web sites of ten large research libraries in order to establish a basic understanding of how some major libraries are currently providing virtual reference services. Discusses centralization; email reference guidelines; creating a service economy; expanding hours of service; virtual users' needs; and real-time virtual reference. (Author/LRW)