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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ620108 |
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Table of Contents:
- Moving Reference to the Web. McGlamery, Susan Coffman, Steve Computer Networks Computer Software Consortia Electronic Libraries Library Cooperation Library Services Reference Services World Wide Web Explores the possibility of using Web contact center software to offer reference assistance to remote users. Discusses a project by the Metropolitan Cooperative Library System/Santiago Library System consortium to test contact center software and to develop a virtual reference network. (Author/LRW)