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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2000
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ620157 |
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Table des matières:
- The Ties that Bind: Creating Great Customer Service. Lisker, Peter Evaluation Methods Library Facilities Library Personnel Library Planning Library Policy Library Services Objectives Users (Information) Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)