Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
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| _version_ | 1867181275031273473 |
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| author | Flanagan, Pat Horowitz, Lisa R. |
| author_facet | Flanagan, Pat Horowitz, Lisa R. Flanagan, Pat Horowitz, Lisa R. |
| collection | Education Resources Information Center |
| contents | Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs? Flanagan, Pat Horowitz, Lisa R. Academic Libraries Higher Education Library Circulation Library Services Measurement Techniques Models Reference Services User Needs (Information) Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers advice to other libraries. (Author/LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ621744 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2000 |
| record_format | eric |
| spellingShingle | Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs? Flanagan, Pat Horowitz, Lisa R. Academic Libraries Higher Education Library Circulation Library Services Measurement Techniques Models Reference Services User Needs (Information) Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs? Flanagan, Pat Horowitz, Lisa R. Academic Libraries Higher Education Library Circulation Library Services Measurement Techniques Models Reference Services User Needs (Information) Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers advice to other libraries. (Author/LRW) |
| title | Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs? |
| topic | Academic Libraries Higher Education Library Circulation Library Services Measurement Techniques Models Reference Services User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ621744 |