Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Carter, David S., Janes, Joseph
Format:	Recurso educativo Open Access
Language:	en
Published:	2000
Subjects:	Data Analysis Electronic Libraries Information Services Internet Online Systems Public Libraries Reference Services Use Studies Users (Information)
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Victorian Public Libraries and the Internet: Results and Issues.
by: Bertot, John Carlo, et al.
Published: (1998)

Machine Assisted Reference Service in a Public Library: A One Month Test Period
by: Raedeke, Amy
Published: (1978)

Content Knowledge of the Internet Among Public Reference Librarians at the Cleveland Heights Public Library.
by: Augustine, Matthew J.
Published: (1994)

Social Question and Answer Services versus Library Virtual Reference: Evaluation and Comparison from the Users' Perspective
by: Zhang, Yin, et al.
Published: (2014)

Creating Services for the Digital Library.
by: Crane, Dennis J.
Published: (1996)

Colorado Public Libraries & the "Digital Divide," 2002.
by: Moe, Tammi, et al.
Published: (2002)

Building to Scale: An Analysis of Web-Based Services in CIC (Big Ten) Libraries.
by: Dewey, Barbara I.
Published: (1999)

"Going Where the Questions Are": Using Media To Maintain Personalized Contact in Reference Service in Medium-Sized Academic Libraries.
by: Archer, Sarah Brick, et al.
Published: (1999)

Public Service Guidelines in an Electronic Environment.
by: Barkley, Daniel C.
Published: (1998)

Future Reference--"Sired by a Hurricane, Dam'd by an Earthquake."
by: Rettig, James
Published: (1996)

Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)

Adult Public Library Patrons' Perceptions of an Academic Library E-Learning Resource
by: Lonzo, Lavonia
Published: (2018)

Reference Service for the Internet Community: A Case Study of the Internet Public Library Reference Division.
by: Ryan, Sara
Published: (1996)

Horse Racing at the Library: How One Library System Increased the Usage of Some of Its Online Databases
by: Kurhan, Scott H., et al.
Published: (2011)

Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?
by: Helfer, Doris Small
Published: (2001)

Who Wants To Know? Imposed Queries in the Public Library.
by: Gross, Melissa, et al.
Published: (2001)

The Test of Reference.
by: Childers, Thomas
Published: (1980)

Online Searching: What Measure Satisfaction?
by: Sandore, Beth
Published: (1990)

To Boldy Go: Searching for Output Measures for Electronic Services.
by: Smith, Mark, et al.
Published: (1997)

Using Public Library Reference Collections and Staff.
by: Childers, Thomas A.
Published: (1997)

"In Your Face" Reference Service.
by: Lipow, Anne Grodzins
Published: (1999)

Virtual Reference for a Real Public.
by: McDermott, Irene E.
Published: (1998)

Library Awareness Survey.
by: Rice, James
Published: (1992)

Questions and Quirks: Managing an Internet-Based Distributed Reference Service.
by: Lagace, Nettie, et al.
Published: (1998)

Service Perspectives for the Digital Library: Remote Reference Services.
by: Sloan, Bernie
Published: (1998)

The Use of Public Computing Facilities by Library Patrons: Demography, Motivations, and Barriers
by: DeMaagd, Kurt, et al.
Published: (2013)

Sport: The Liveliest Art. Diamonds Are a Publisher's Best Friend: The Baseball Mystique and Scholarly Publishing; "Take Me Out to the Ball Game...." The Importance of Archiving Sporting Activities; Telling the Story: Museums and Libraries Partner To Make Sport History Live; "I'm Not Surfing. This is My Job"; Sideline: Webliography of General Sports Sites: The Big Four; Public Libraries Step Up to the Plate: Knowing and Responding to the Needs of Our Rapidly Changing Communities; Sideline: Sports Fiction; Ten Best Sport Titles...in My Public Library, in My Media Center, in My High School Library, in My Academic Library.
by: Wilson, Steve, et al.
Published: (2001)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Published: (1998)

Online Search Services in the Public Library: Project Dialib.
by: Ahlgren, Alice E.
Published: (1975)

A Strategic Approach to Online User Fees in Public Libraries.
by: Smith, Barbara
Published: (1989)

Automating the Dynamic Development and Maintenance of a Distributed Digital Collection: The Area Studies Digital Library (ASDL).
by: McDonnell, Janice P., et al.
Published: (1997)

Quora.com: Another Place for Users to Ask Questions
by: Ovadia, Steven
Published: (2011)

Utilization of CD-ROM Reference Products by Reference Librarians in Public Libraries in Arizona, Colorado, New Mexico, and Utah.
by: Titus, Lori
Published: (1992)

Assessment and Accountability in Reference Work. Part II: The Ecology of Assessment: The Environment of the Library.
by: Hardsog, Ellen L., et al.
Published: (1992)

The Use of OCLC Terminals in the Public Service Areas of Eight Ohio Libraries.
by: Lariccia, Louise
Published: (1976)

The Internet: A Ready Reference Library?
by: Gabriel, Michael R.
Published: (1998)

A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area.
by: White, Ruth W., Ed.
Published: (1971)

The Impact of On-Line Search Services on Library Operations and Users.
by: Mick, Colin K.
Published: (1975)

Electronic Mail Reference Service: A Study.
by: Bushallow-Wilber, Lara, et al.
Published: (1996)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
ui	"standard"
language	"en"
VUFIND_SESSION	"ac3acae44f93a42be4c1f2bbbcfe6460"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789440850.8098 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "ac3acae44f93a42be4c1f2bbbcfe6460" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"ui=standard; language=en; VUFIND_SESSION=ac3acae44f93a42be4c1f2bbbcfe6460"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"43481"
REDIRECT_URL	"/Record/eric_EJ621874/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ621874/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789440850.8053
REQUEST_TIME	1789440850

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
ui	"standard"
language	"en"
VUFIND_SESSION	"ac3acae44f93a42be4c1f2bbbcfe6460"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789440850.8098 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "ac3acae44f93a42be4c1f2bbbcfe6460" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"ui=standard; language=en; VUFIND_SESSION=ac3acae44f93a42be4c1f2bbbcfe6460"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"43481"
REDIRECT_URL	"/Record/eric_EJ621874/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ621874/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789440850.8053
REQUEST_TIME	1789440850

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Similar Items

Similar Items

Environment & details:

Environment & details: