Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2000
|
| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ621874 |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
Inhaltsangabe:
- Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study. Carter, David S. Janes, Joseph Data Analysis Electronic Libraries Information Services Internet Online Systems Public Libraries Reference Services Use Studies Users (Information) Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and answered or rejected. Answers that received unsolicited thanks were analyzed separately. (AEF)