Palmer, S. S. (1999). Reference Service: What Makes It Good? What Makes It Ethical?
Chicago Style (17th ed.) CitationPalmer, Suzy Szasz. Reference Service: What Makes It Good? What Makes It Ethical? 1999.
MLA (9th ed.) CitationPalmer, Suzy Szasz. Reference Service: What Makes It Good? What Makes It Ethical? 1999.
Warning: These citations may not always be 100% accurate.