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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ623494 |
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Table of Contents:
- Reference Service: What Makes It Good? What Makes It Ethical? Palmer, Suzy Szasz Codes of Ethics Competence Confidentiality Ethics Library Instruction Library Personnel Library Services Plagiarism Professional Recognition Reference Services Users (Information) Reviews the history of library reference service as well as the ethical debates that have emerged. Topics include codes of ethics; neutrality, and being impartial and non-judgmental; treating patrons equally; plagiarism versus confidentiality; teaching patrons; training staff; and competence and professionalism. (LRW)