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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ625130 |
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Table of Contents:
- Determining Our Worth, Communicating Our Value. Marshall, Joanne Gard Evaluation Methods Information Needs Librarians Library Services Measurement Techniques Quality Control Total Quality Management User Needs (Information) Discusses the use of evaluative techniques to measure outcomes that show the value and worth of librarians and library services. Highlights include quality improvement; evaluating quality; measuring concepts as opposed to concrete variables; meeting users' information needs; measuring intangibles; and measures from total quality management. (LRW)