Gespeichert in:
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2001
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ628282 |
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Inhaltsangabe:
- Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way? Helfer, Doris Small Academic Libraries Access to Information Computer Software Electronic Libraries Higher Education Internet Library Services Library Statistics Public Libraries Reference Services User Needs (Information) User Satisfaction (Information) Discusses the decline in reference statistics in academic libraries and considers the role of access to information via the Internet. Highlights include patron expectations and demands; commercial Web reference services; and virtual reference desk software so libraries can offer 24 hour service, including public libraries. (LRW)