Citazione Stile APA (7a Edizione)

Cook, C., Heath, F., & Thompson, B. (2001). Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.

Citazione stile Chigago Style (17a edizione)

Cook, Colleen, Fred Heath, e Bruce Thompson. Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study. 2001.

Citatione MLA (9a ed.)

Cook, Colleen, et al. Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study. 2001.