Guardado en:
| Autores principales: | , , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2001
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ629892 |
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| _version_ | 1867181089137623042 |
|---|---|
| author | Cook, Colleen Heath, Fred Thompson, Bruce |
| author_facet | Cook, Colleen Heath, Fred Thompson, Bruce Cook, Colleen Heath, Fred Thompson, Bruce |
| collection | Education Resources Information Center |
| contents | Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study. Cook, Colleen Heath, Fred Thompson, Bruce Information Services Libraries Library Services Reference Services Research Libraries User Satisfaction (Information) Users (Information) The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users place varying degrees of importance on first-order factors, the utility of the hierarchical model is demonstrated. (Author/AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ629892 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study. Cook, Colleen Heath, Fred Thompson, Bruce Information Services Libraries Library Services Reference Services Research Libraries User Satisfaction (Information) Users (Information) Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study. Cook, Colleen Heath, Fred Thompson, Bruce Information Services Libraries Library Services Reference Services Research Libraries User Satisfaction (Information) Users (Information) The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users place varying degrees of importance on first-order factors, the utility of the hierarchical model is demonstrated. (Author/AEF) |
| title | Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study. |
| topic | Information Services Libraries Library Services Reference Services Research Libraries User Satisfaction (Information) Users (Information) |
| url | https://eric.ed.gov/?id=EJ629892 |