:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Authors:	Ren, Wen-Hua, Au, Ka-Neng
Format:	Recurso educativo Open Access
Language:	en
Published:	2001
Subjects:	Academic Libraries Higher Education Information Services Internet Librarians Library Education Library Services Program Development Small Businesses Training User Needs (Information)
Online Access:	https://eric.ed.gov/?id=EJ629894
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Techno Reference: Impact of Electronic Resources on Traditional Reference Services.
by: Summey, Terri Pedersen
Published: (1997)

Internet and Academic Librarians: Training, Promotion, and Time.
by: Condic, Kristine S.
Published: (1995)

Noodling Down the Internet: Or, One Foot in the Fast Lane, the Other Stuck in the Trenches.
by: Hults, Patricia
Published: (1995)

Internet Access and End-User Needs: Computer Use in an Academic Library.
by: Schwartz, Jennifer
Published: (2002)

Access Answers: A Digest of LISTSERVS of Interest to Access Services
by: Smith, Fred W.
Published: (2011)

International Students and American Academic Libraries: An Empowering Relation.
by: So, SooYoung
Published: (1994)

Developing an Internet Site for School Business Officials: Benefits of a Reference Librarian-External User Partnership.
by: Crawford, Chase W., et al.
Published: (1997)

People Servers vs. Information Providers: The Impact of Service Orientation on Technology Training.
by: Fidishun, Dolores
Published: (2001)

Size Matters: The Debate over Reference Desk Height.
by: Warnement, Mary
Published: (2003)

Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
by: Hults, Patricia, et al.
Published: (1992)

Self Service: What Is the Function of the New Intermediary?
by: Middleton, Michael
Published: (2000)

Reference and Information Work in Local History: Training for Librarians.
by: Paul, Derryan
Published: (1988)

Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
by: Robbins, Kathryn, et al.
Published: (2001)

Serving Print Disabled Library Patrons: A Textbook for Facilitators of Library Service to People with Visual or Physical Impairments.
by: Massis, Bruce Edward, Ed.
Published: (1996)

Academic Libraries, Fee-Based Information Services, and the Business Community.
by: Ernest, Douglas J.
Published: (1993)

Report of the Task Force on Providing Library Services to Extended Campus Students.
by: Strickler, Sally Ann Koenig, et al.
Published: (1987)

Electronic Reserve--A Staff Development Opportunity.
by: Smith, Robyn
Published: (1997)

Brick and Click Libraries: How Do We Support Both? Proceedings of a Regional Academic Library Symposium (Iowa, Kansas, Missouri & Nebraska) (1st, Maryville, Missouri, October 26, 2001).
by: Meldrem, Joyce A., Ed., et al.
Published: (2001)

Building to Scale: An Analysis of Web-Based Services in CIC (Big Ten) Libraries.
by: Dewey, Barbara I.
Published: (1999)

Developing a Program of Internet Workshops and Seminars at Texas Tech University Library--1993 to the Present.
by: Hufford, Jon R., et al.
Published: (1997)

Embracing a Customer Service Mindset: A Fresh Examination of Services for Distance Learners
by: Steiner, Heidi
Published: (2013)

"Going Where the Questions Are": Using Media To Maintain Personalized Contact in Reference Service in Medium-Sized Academic Libraries.
by: Archer, Sarah Brick, et al.
Published: (1999)

Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?
by: Helfer, Doris Small
Published: (2001)

Questions Asked at a Library's Information Desk: What Means Could Be Used To Improve Services?
by: Crowe, Mary
Published: (1997)

Accessible Libraries on Campus: A Practical Guide for the Creation of Disability-Friendly Libraries.
by: McNulty, Tom, Ed.
Published: (1999)

Information Desks in ARL Libraries. SPEC (Systems and Procedures Exchange Center) Kit #172.
Published: (1991)

Re-Thinking the Library Pathfinder.
by: Kapoun, Jim M.
Published: (1995)

Reference Services in Wisconsin Libraries: Focus Group Summary. Bulletin No. 94382.
by: Drew, Sally J.
Published: (1994)

Chat Reference Service: An Analysis of One Semester's Data.
by: Sears, JoAnn
Published: (2001)

Reference Services for Disabled Individuals in Academic Libraries.
by: Huang, Samuel T.
Published: (1989)

Supporting Individual Library Patrons with Information Technologies: Emerging One-to-One Library Services on the College or University Campus.
by: Keating, John J., III, et al.
Published: (2002)

Blueprints Needed for Information Highway On-Ramps.
by: Coyle, Karen
Published: (1997)

Reference Service Policies in ARL Libraries. SPEC Kit 203.
by: DeMiller, Anna L., Comp.
Published: (1994)

Bibliographic Instruction for the Internet: Implications of an End-User Survey.
by: Kaczor, Sue A., et al.
Published: (1996)

Reference Service and Bounded Rationality: Helping Students with Research.
by: Chu, Felix T.
Published: (1994)

The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)

Do Library Patrons Know What's Good for Them?
by: Bessler, Joanne, et al.
Published: (1990)

Library Services to Disabled Students: Outreach and Education.
by: Lenn, Katy
Published: (1996)

Defining the Remote Library User: An Online Survey.
by: Graham, Krista, et al.
Published: (2001)

Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
by: Flanagan, Pat, et al.
Published: (2000)