Our Experiment in Online, Real-Time Reference.
Fuente:
ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867181258397712385 |
|---|---|
| author | Broughton, Kelly |
| author_facet | Broughton, Kelly Broughton, Kelly |
| collection | Education Resources Information Center |
| contents | Our Experiment in Online, Real-Time Reference. Broughton, Kelly Academic Libraries Computer Mediated Communication Computer Software Decision Making Electronic Libraries Higher Education Library Services Online Systems Reference Services User Needs (Information) World Wide Web Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ631227 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Our Experiment in Online, Real-Time Reference. Broughton, Kelly Academic Libraries Computer Mediated Communication Computer Software Decision Making Electronic Libraries Higher Education Library Services Online Systems Reference Services User Needs (Information) World Wide Web Our Experiment in Online, Real-Time Reference. Broughton, Kelly Academic Libraries Computer Mediated Communication Computer Software Decision Making Electronic Libraries Higher Education Library Services Online Systems Reference Services User Needs (Information) World Wide Web Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW) |
| title | Our Experiment in Online, Real-Time Reference. |
| topic | Academic Libraries Computer Mediated Communication Computer Software Decision Making Electronic Libraries Higher Education Library Services Online Systems Reference Services User Needs (Information) World Wide Web |
| url | https://eric.ed.gov/?id=EJ631227 |