Our Experiment in Online, Real-Time Reference.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Author:	Broughton, Kelly
Format:	Recurso educativo Open Access
Language:	en
Published:	2001
Subjects:	Academic Libraries Computer Mediated Communication Computer Software Decision Making Electronic Libraries Higher Education Library Services Online Systems Reference Services User Needs (Information) World Wide Web
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

The Web for Documents Librarians.
by: Breeze, Jerry, et al.
Published: (1997)

Building to Scale: An Analysis of Web-Based Services in CIC (Big Ten) Libraries.
by: Dewey, Barbara I.
Published: (1999)

Reference Service and Bounded Rationality: Helping Students with Research.
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Published: (1994)

Interlibrary Loan on the Web: Using Common Gateway Interface with Web Forms at Ohio University's Alden Library.
by: Hudson, Laura
Published: (1999)

Virtual Reference Services--Down-Under: A Cautionary Tale.
by: Wagner, Gulten S.
Published: (2001)

Proposal for Implementing Multi-User Database (MUD) Technology in an Academic Library.
by: Filby, A. M. Iliana
Published: (1996)

Creating an Instant Messaging Reference System.
by: Fagan, Jody Condit, et al.
Published: (2001)

All in the Name of Service: Mediation, Client Self-Determination, and Reference Practice in Academic Libraries.
by: Howze, Philip C., et al.
Published: (1997)

Library Services through the World Wide Web.
by: Xiao, Daniel, et al.
Published: (1997)

The Virtual Reference Librarian's Handbook.
by: Lipow, Anne Grodzins
Published: (2002)

Virtual Reference for a Real Public.
by: McDermott, Irene E.
Published: (1998)

Cornell University Library Distance Learning White Paper.
by: Davis, Philip, et al.
Published: (1998)

LivePerson: Keeping Reference Alive and Clicking.
by: Eichler, Linda, et al.
Published: (2000)

Trends and Issues in Digital Reference Services. ERIC Digest.
by: Kasowitz, Abby S.
Published: (2001)

Technology and Reference Changes in the 1990s: An Annotated Bibliography.
by: Dennison, Russell F.
Published: (2000)

Virtual Reference Services: Directions and Agendas.
by: Gray, Suzanne M.
Published: (2000)

As I Sit Studying: WWW-Based Reference Services.
by: Moore, Amanda
Published: (1998)

Question Master: An Evaluation of a Web-Based Decision-Support System for Use in Reference Environments.
by: Richardson, John V., Jr.
Published: (1998)

Digital Libraries: A Unifying or Distributing Force?
by: Lesk, Michael
Published: (1997)

Great Expectations: Or, Where Do They Get These Ideas?
by: Smith, Kimberley Robles
Published: (2000)

The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference (2nd, Seattle, Washington, October 16-17, 2000).
by: Kasowitz, Abby S., Ed., et al.
Published: (2001)

Journals Online News: Dispersing Collection Management Information on the World Wide Web.
by: Langley, Anne, et al.
Published: (1996)

The Internet: A Ready Reference Library?
by: Gabriel, Michael R.
Published: (1998)

The Great Reference Debate.
by: Anhang, Abe, et al.
Published: (2002)

Staffing by Design: A Methodology for Staffing Reference
by: Ward, David, et al.
Published: (2012)

Here, There, and Everywhere: Reference at the Point-of-Need.
by: Trump, Judith F., et al.
Published: (2001)

E-Reference: Incorporating Electronic Publications into Reference.
by: Young, Courtney L., et al.
Published: (1999)

The Problem Patron and the Academic Library Web Site as Virtual Reference Desk.
by: Taylor, Daniel, et al.
Published: (2002)

Using the World Wide Web for Community Outreach: Enriching Library Service to the Community.
by: Glogoff, Louise G., et al.
Published: (1998)

Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian
by: Ciocco, Ronalee, et al.
Published: (2007)

USDA Economics and Statistics System: Remote Access to Agricultural Information.
by: Lawrence, Gregory W.
Published: (1997)

The Public Library's Role in the Danish Information Society: Demand for New Competencies?
by: Wohnert, Bodil
Published: (2001)

The Library in the Life of the User: Engaging with People Where They Live and Learn
by: Connaway, Lynn Silipigni, Comp.
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by: Engle, Michael O.
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Retrospective Conversion: Reference Librarians Are Missing the Action.
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Transformative Sharing with Instant Messaging, Wikis, Interactive Maps, and Flickr
by: Chase, Darren
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Has the Internet Changed Anything in Reference? The Library Visit Study, Phase 2.
by: Ross, Catherine Sheldrick, et al.
Published: (2000)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
language	"en"
ui	"standard"
VUFIND_SESSION	"49759c62ff1f38ac0157f0df28b83e8e"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789486201.7386 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "49759c62ff1f38ac0157f0df28b83e8e" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
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REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"language=en; ui=standard; VUFIND_SESSION=49759c62ff1f38ac0157f0df28b83e8e"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"29759"
REDIRECT_URL	"/Record/eric_EJ631227/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ631227/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789486201.7341
REQUEST_TIME	1789486201

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
language	"en"
ui	"standard"
VUFIND_SESSION	"49759c62ff1f38ac0157f0df28b83e8e"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789486201.7386 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "49759c62ff1f38ac0157f0df28b83e8e" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"language=en; ui=standard; VUFIND_SESSION=49759c62ff1f38ac0157f0df28b83e8e"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"29759"
REDIRECT_URL	"/Record/eric_EJ631227/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ631227/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789486201.7341
REQUEST_TIME	1789486201

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

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