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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2001
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ631227 |
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Table des matières:
- Our Experiment in Online, Real-Time Reference. Broughton, Kelly Academic Libraries Computer Mediated Communication Computer Software Decision Making Electronic Libraries Higher Education Library Services Online Systems Reference Services User Needs (Information) World Wide Web Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)