Cita APA (7a ed.)

Cook, C., & Heath, F. M. (2001). Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.

Cita Chicago Style (17a ed.)

Cook, Colleen, y Fred M. Heath. Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. 2001.

Cita MLA (9a ed.)

Cook, Colleen, y Fred M. Heath. Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. 2001.