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Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Cook, Colleen, Heath, Fred M.
Format:	Recurso educativo Open Access
Language:	en
Published:	2001
Subjects:	Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information)
Online Access:	Acceder al recurso
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_version_	1867180829157883904
author	Cook, Colleen Heath, Fred M.
author_facet	Cook, Colleen Heath, Fred M. Cook, Colleen Heath, Fred M.
collection	Education Resources Information Center
contents	Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Cook, Colleen Heath, Fred M. Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW)
format	Recurso educativo Open Access
id	eric_EJ633206
institution	ERIC Institute of Education Sciences
language	en
publishDate	2001
record_format	eric
spellingShingle	Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Cook, Colleen Heath, Fred M. Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Cook, Colleen Heath, Fred M. Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW)
title	Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
topic	Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information)
url	https://eric.ed.gov/?id=EJ633206