Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
Fuente:
ERIC Institute of Education Sciences
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| Hauptverfasser: | , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2001
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| _version_ | 1867180829157883904 |
|---|---|
| author | Cook, Colleen Heath, Fred M. |
| author_facet | Cook, Colleen Heath, Fred M. Cook, Colleen Heath, Fred M. |
| collection | Education Resources Information Center |
| contents | Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Cook, Colleen Heath, Fred M. Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ633206 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Cook, Colleen Heath, Fred M. Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Cook, Colleen Heath, Fred M. Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW) |
| title | Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. |
| topic | Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ633206 |