Image de couverture de livre

Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.

Fuente: ERIC Institute of Education Sciences

Enregistré dans:

Détails bibliographiques
Auteurs principaux:	Cook, Colleen, Heath, Fred M.
Format:	Recurso educativo Open Access
Langue:	en
Publié:	2001
Sujets:	Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information)
Accès en ligne:	Acceder al recurso
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
par: Cook, Colleen, et autres
Publié: (2001)

"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
par: Cook, Colleen, et autres
Publié: (2003)

How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
par: Thompson, Bruce, et autres
Publié: (2001)

Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
par: Mendelsohn, Jennifer
Publié: (1997)

Applying GRA and QFD to Improve Library Service Quality
par: Chen, Yen-Ting, et autres
Publié: (2011)

Faculty and Student Assessment of the Citadel Library User Services.
par: Maynard, J. Edmund
Publié: (1993)

Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
par: Cook, Colleen, et autres
Publié: (2001)

Library Users' Service Desires: A LibQUAL+ Study
par: Thompson, Bruce, et autres
Publié: (2008)

Rethinking Instructional Assumptions in an Age of Computerized Information Access.
par: Gratch, Bonnie G.
Publié: (1988)

Insights into Library Services and Users from Qualitative Research.
par: Lincoln, Yvonna S.
Publié: (2002)

The Focus Group Interview: A Method for Assessing Users' Evaluation of Library Service.
par: Widdows, Richard, et autres
Publié: (1991)

Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+[TM]
par: Gatten, Jeffrey N.
Publié: (2004)

Concurrent Validity of LibQUAL+[TM] Scores: What Do LibQUAL+[TM] Scores Measure?
par: Thompson, Bruce, et autres
Publié: (2005)

Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments
par: Detlor, Brian, et autres
Publié: (2015)

Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+[TM] Study
par: Thompson, Bruce, et autres
Publié: (2006)

Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
par: Schmidt, Janine B.
Publié: (1979)

Improving Access to Library Resources: The Influence of Organization of Library Collections, and of User Attitudes Toward Innovative Services.
par: Dougherty, Richard M., et autres
Publié: (1974)

An Investigation of Affect of Service Using a LibQUAL[Superscript +[TM]] Survey and an Experimental Study
par: Roy, Abhik, et autres
Publié: (2012)

The Reference Interview as a Creative Art. Second Edition.
par: Jennerich, Elaine Z., et autres
Publié: (1997)

Students' Perceived Effectiveness Using the University Library.
par: McCarthy, Cheryl Ann
Publié: (1995)

Barriers and Enablers in Access Services: Evidence from the JUBILEE Project.
par: Gannon-Leary, Pat, et autres
Publié: (2002)

LibQUAL+ and the Community College Library
par: Johnson, Wendell G.
Publié: (2007)

The Role of Information in Helping Adolescent Girls with Their Life Concerns.
par: Poston-Anderson, Barbara, et autres
Publié: (1993)

User Preferences in Reference Services: Virtual Reference and Academic Libraries
par: Cummings, Joel, et autres
Publié: (2007)

The Continuing Debate over Academic Branch Libraries.
par: Shkolnik, Leon
Publié: (1991)

User Satisfaction in the Hugh Stephens College Library.
par: Kochtanek, Thomas R.
Publié: (1979)

Electronic Reserve with WWW: A Promising Way to Enhance Classroom Instruction.
par: Wei He, Peter, et autres
Publié: (1996)

Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?
par: Helfer, Doris Small
Publié: (2001)

The Public Library and User Education.
par: Lubans, John, Jr.
Publié: (1981)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Publié: (1998)

The First Non-Traditional Doctor of Pharmacy Graduates: Their Perceptions of Library Services
par: Kupferberg, Natalie, et autres
Publié: (2005)

A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.
par: Cook, Colleen, et autres
Publié: (2000)

The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries
par: Bayer, Jerrie, et autres
Publié: (2011)

Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results
par: Guder, Christopher S.
Publié: (2012)

User Needs and Education Task Force. Final Report.
Publié: (1986)

Creating the User-Friendly Library by Evaluating Patron Perception of Signage.
par: Bosman, Ellen, et autres
Publié: (1997)

Chat Widgets for Science Libraries
par: Meier, John J.
Publié: (2008)

Information-Seeking Behavior of Andrews University's Distance Learners
par: Oliveira, Silas M., et autres
Publié: (2022)

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review
par: McCaffrey, Ciara
Publié: (2019)

Study on the Realization of Information Rights of University Library Users from the Perspective of Smart Service Quality Evaluation
par: Xiaojun Xu, et autres
Publié: (2024)