Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2001
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ633206 |
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Inhaltsangabe:
- Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Cook, Colleen Heath, Fred M. Academic Libraries Access to Information Branch Libraries Higher Education Information Seeking Interviews Library Services Qualitative Research User Satisfaction (Information) Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW)