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Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.

Fuente: ERIC Institute of Education Sciences

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Detalles Bibliográficos
Autor principal:	Phipps, Shelley
Formato:	Recurso educativo Open Access
Lenguaje:	en
Publicado:	2001
Materias:	Academic Libraries Cooperation Evaluation Methods Higher Education Library Personnel Library Planning Library Services Long Range Planning Measurement Techniques Research Libraries Strategic Planning User Needs (Information) User Satisfaction (Information)
Acceso en línea:	Acceder al recurso
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

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