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Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Phipps, Shelley
Format:	Recurso educativo Open Access
Language:	en
Published:	2001
Subjects:	Academic Libraries Cooperation Evaluation Methods Higher Education Library Personnel Library Planning Library Services Long Range Planning Measurement Techniques Research Libraries Strategic Planning User Needs (Information) User Satisfaction (Information)
Online Access:	Acceder al recurso
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