Perspectives on User Satisfaction Surveys.
Fuente:
ERIC Institute of Education Sciences
Guardado en:
| Autor principal: | |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2001
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| _version_ | 1867180649421471745 |
|---|---|
| author | Cullen, Rowena |
| author_facet | Cullen, Rowena Cullen, Rowena |
| collection | Education Resources Information Center |
| contents | Perspectives on User Satisfaction Surveys. Cullen, Rowena Academic Libraries Competition Electronic Libraries Higher Education Library Administrators Library Services Library Surveys Measurement Techniques Models Public Libraries User Needs (Information) User Satisfaction (Information) Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user expectations; and reports data from public library studies of user satisfaction. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ633211 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Perspectives on User Satisfaction Surveys. Cullen, Rowena Academic Libraries Competition Electronic Libraries Higher Education Library Administrators Library Services Library Surveys Measurement Techniques Models Public Libraries User Needs (Information) User Satisfaction (Information) Perspectives on User Satisfaction Surveys. Cullen, Rowena Academic Libraries Competition Electronic Libraries Higher Education Library Administrators Library Services Library Surveys Measurement Techniques Models Public Libraries User Needs (Information) User Satisfaction (Information) Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user expectations; and reports data from public library studies of user satisfaction. (LRW) |
| title | Perspectives on User Satisfaction Surveys. |
| topic | Academic Libraries Competition Electronic Libraries Higher Education Library Administrators Library Services Library Surveys Measurement Techniques Models Public Libraries User Needs (Information) User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ633211 |