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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ633211 |
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Table of Contents:
- Perspectives on User Satisfaction Surveys. Cullen, Rowena Academic Libraries Competition Electronic Libraries Higher Education Library Administrators Library Services Library Surveys Measurement Techniques Models Public Libraries User Needs (Information) User Satisfaction (Information) Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user expectations; and reports data from public library studies of user satisfaction. (LRW)