APA (7th ed.) Citation

Hernon, P., & Nitecki, D. A. (2001). Service Quality: A Concept not Fully Explored.

Chicago Style (17th ed.) Citation

Hernon, Peter, and Danuta A. Nitecki. Service Quality: A Concept Not Fully Explored. 2001.

MLA (9th ed.) Citation

Hernon, Peter, and Danuta A. Nitecki. Service Quality: A Concept Not Fully Explored. 2001.

Warning: These citations may not always be 100% accurate.