Service Quality: A Concept not Fully Explored.
Fuente:
ERIC Institute of Education Sciences
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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2001
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| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
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| _version_ | 1867180958107566080 |
|---|---|
| author | Hernon, Peter Nitecki, Danuta A. |
| author_facet | Hernon, Peter Nitecki, Danuta A. Hernon, Peter Nitecki, Danuta A. |
| collection | Education Resources Information Center |
| contents | Service Quality: A Concept not Fully Explored. Hernon, Peter Nitecki, Danuta A. Academic Libraries Evaluation Methods Higher Education Library Planning Library Services Measurement Techniques User Satisfaction (Information) Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54 references.) (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ633212 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Service Quality: A Concept not Fully Explored. Hernon, Peter Nitecki, Danuta A. Academic Libraries Evaluation Methods Higher Education Library Planning Library Services Measurement Techniques User Satisfaction (Information) Service Quality: A Concept not Fully Explored. Hernon, Peter Nitecki, Danuta A. Academic Libraries Evaluation Methods Higher Education Library Planning Library Services Measurement Techniques User Satisfaction (Information) Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54 references.) (LRW) |
| title | Service Quality: A Concept not Fully Explored. |
| topic | Academic Libraries Evaluation Methods Higher Education Library Planning Library Services Measurement Techniques User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ633212 |