Service Quality: A Concept not Fully Explored.
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Auteurs principaux: | Hernon, Peter, Nitecki, Danuta A. |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2001
|
| Sujets: | |
| Accès en ligne: | |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
Measuring Service Quality at Yale University's Libraries.
par: Nitecki, Danuta A., et autres
Publié: (2000)
par: Nitecki, Danuta A., et autres
Publié: (2000)
Changing the Concept and Measure of Service Quality in Academic Libraries.
par: Nitecki, Danuta A.
Publié: (1996)
par: Nitecki, Danuta A.
Publié: (1996)
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
par: Phipps, Shelley
Publié: (2001)
par: Phipps, Shelley
Publié: (2001)
How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
par: Thompson, Bruce, et autres
Publié: (2001)
par: Thompson, Bruce, et autres
Publié: (2001)
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
par: Harless, David W., et autres
Publié: (1999)
par: Harless, David W., et autres
Publié: (1999)
The Measurement and Evaluation of Reference Service.
par: Rothstein, Samuel
Publié: (1989)
par: Rothstein, Samuel
Publié: (1989)
Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
par: Cook, Colleen, et autres
Publié: (2001)
par: Cook, Colleen, et autres
Publié: (2001)
Measures of Library Use and User Satisfaction with Academic Library Services.
par: Niyonsenga, Theophile, et autres
Publié: (1996)
par: Niyonsenga, Theophile, et autres
Publié: (1996)
The Search for Quality.
par: Shaughnessy, Thomas W.
Publié: (1987)
par: Shaughnessy, Thomas W.
Publié: (1987)
Comparative Measurement of Book Availability in Academic Libraries.
par: Rehman, Sajjad Ur, et autres
Publié: (1993)
par: Rehman, Sajjad Ur, et autres
Publié: (1993)
Quality: New Directions in the Research.
par: Hernon, Peter
Publié: (2002)
par: Hernon, Peter
Publié: (2002)
Determining and Communicating the Value of the Special Library.
par: Matthews, Joseph R.
Publié: (2003)
par: Matthews, Joseph R.
Publié: (2003)
Access and Performance Measures in Research Libraries.
par: Shapiro, Beth J.
Publié: (1991)
par: Shapiro, Beth J.
Publié: (1991)
Determining User Preferences for Information Services.
par: Halperin, Michael
Publié: (1981)
par: Halperin, Michael
Publié: (1981)
Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
par: Gross, Melissa, et autres
Publié: (2002)
par: Gross, Melissa, et autres
Publié: (2002)
Service Quality and Customer Satisfaction: An Assessment and Future Directions.
par: Hernon, Peter, et autres
Publié: (1999)
par: Hernon, Peter, et autres
Publié: (1999)
The Library as an Information Utility in the University Context: Evolution and Measurement of Service
par: Kantor, P. B.
Publié: (1976)
par: Kantor, P. B.
Publié: (1976)
From Input and Output Measures to Quality and Outcome Measures, or, from the User in the Life of the Library to the Library in the Life of the User.
par: Kyrillidou, Martha
Publié: (2002)
par: Kyrillidou, Martha
Publié: (2002)
Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
par: Kantor, Paul B., et autres
Publié: (1995)
par: Kantor, Paul B., et autres
Publié: (1995)
Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
par: Schmidt, Janine B.
Publié: (1979)
par: Schmidt, Janine B.
Publié: (1979)
Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.
par: Thompson, Bruce, et autres
Publié: (2000)
par: Thompson, Bruce, et autres
Publié: (2000)
Perspectives on User Satisfaction Surveys.
par: Cullen, Rowena
Publié: (2001)
par: Cullen, Rowena
Publié: (2001)
Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
par: Flanagan, Pat, et autres
Publié: (2000)
par: Flanagan, Pat, et autres
Publié: (2000)
Measuring Service Quality: From Theory into Practice.
par: Calvert, Philip J.
Publié: (1997)
par: Calvert, Philip J.
Publié: (1997)
The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures.
par: Blixrud, Julia C.
Publié: (2001)
par: Blixrud, Julia C.
Publié: (2001)
Measuring and Improving the Quality of Public Services: A Hybrid Approach.
par: Seay, Thomas, et autres
Publié: (1996)
par: Seay, Thomas, et autres
Publié: (1996)
Innovative United Kingdom Approaches To Measuring Service Quality.
par: Winkworth, Ian
Publié: (2001)
par: Winkworth, Ian
Publié: (2001)
A View from the Trenches: Costing and Performance Measures for Academic Library Public Services.
par: McClure, Charles R.
Publié: (1986)
par: McClure, Charles R.
Publié: (1986)
Accessing the Effectiveness of Reference Services: A Difficult but Necessary Process.
par: Green, Louise Koller
Publié: (1988)
par: Green, Louise Koller
Publié: (1988)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
par: Hiller, Steve
Publié: (2001)
par: Hiller, Steve
Publié: (2001)
Teaching Performance Measurement for Reference Service.
par: McNally, Peter F.
Publié: (1989)
par: McNally, Peter F.
Publié: (1989)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
User Studies in ARL Libraries. SPEC Kit 101.
par: Foster, Jocelyn
Publié: (1984)
par: Foster, Jocelyn
Publié: (1984)
Higher-Order Factor Analysis as a Score Validity Evaluation Tool: An Example with a Measure of Perceptions of Library Service Quality.
par: Cook, Colleen, et autres
Publié: (2000)
par: Cook, Colleen, et autres
Publié: (2000)
Measuring Customer Satisfaction and Quality of Service in Special Libraries.
par: White, Marilyn Domas, et autres
Publié: (1994)
par: White, Marilyn Domas, et autres
Publié: (1994)
The Stakeholder Approach to the Construction of Performance Measures.
par: Crawford, John C.
Publié: (1995)
par: Crawford, John C.
Publié: (1995)
Collection Description and Assessment in ARL Libraries. SPEC Kit 87.
Publié: (1982)
Publié: (1982)
The Impact of Performance Measurement on Library and Information Services: A Decade of Experience.
par: Willemse, John
Publié: (1995)
par: Willemse, John
Publié: (1995)
The Role of Assessment in Library User Education.
par: Knight, Lorrie A.
Publié: (2002)
par: Knight, Lorrie A.
Publié: (2002)
User Needs and Education Task Force. Final Report.
Publié: (1986)
Publié: (1986)
Documents similaires
-
Measuring Service Quality at Yale University's Libraries.
par: Nitecki, Danuta A., et autres
Publié: (2000) -
Changing the Concept and Measure of Service Quality in Academic Libraries.
par: Nitecki, Danuta A.
Publié: (1996) -
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
par: Phipps, Shelley
Publié: (2001) -
How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
par: Thompson, Bruce, et autres
Publié: (2001) -
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
par: Harless, David W., et autres
Publié: (1999)