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Service Quality: A Concept not Fully Explored.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Hernon, Peter, Nitecki, Danuta A.
Format:	Recurso educativo Open Access
Language:	en
Published:	2001
Subjects:	Academic Libraries Evaluation Methods Higher Education Library Planning Library Services Measurement Techniques User Satisfaction (Information)
Online Access:	Acceder al recurso
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