Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2001
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ633212 |
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Sommario:
- Service Quality: A Concept not Fully Explored. Hernon, Peter Nitecki, Danuta A. Academic Libraries Evaluation Methods Higher Education Library Planning Library Services Measurement Techniques User Satisfaction (Information) Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54 references.) (LRW)