APA (7th ed.) Citation

Poll, R. (2001). Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard.

Chicago Style (17th ed.) Citation

Poll, Roswitha. Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard. 2001.

MLA (9th ed.) Citation

Poll, Roswitha. Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard. 2001.

Warning: These citations may not always be 100% accurate.