:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Author:	Winkworth, Ian
Format:	Recurso educativo Open Access
Language:	en
Published:	2001
Subjects:	Academic Libraries Benchmarking Foreign Countries Futures (of Society) Government Role Higher Education Library Statistics Measurement Techniques User Satisfaction (Information)
Online Access:	https://eric.ed.gov/?id=EJ633214
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Performance Measures, Benchmarking and Value.
by: McGregor, Felicity
Published: (2000)

The KMAT: Benchmarking Knowledge Management.
by: de Jager, Martha
Published: (1998)

Benchmarking and Performance Measurement.
by: Town, J. Stephen
Published: (1995)

Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993)

Benchmarking Academic Libraries: An Australian Case Study.
by: Robertson, Margaret, et al.
Published: (1997)

Measuring and Improving the Quality of Public Services: A Hybrid Approach.
by: Seay, Thomas, et al.
Published: (1996)

Evaluating Electronic Reference Services: Issues, Approaches and Criteria.
by: Novotny, Eric
Published: (2001)

Service Quality: A Concept not Fully Explored.
by: Hernon, Peter, et al.
Published: (2001)

University Rankings: How Well Do They Measure Library Service Quality?
by: Jackson, Brian
Published: (2015)

Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
by: Harless, David W., et al.
Published: (1999)

From Industry to Higher Education and Libraries: Building the Fast Response Library (FRL).
by: Apostolou, A. S., et al.
Published: (1999)

Benchmarking, Total Quality Management, and Libraries.
by: Shaughnessy, Thomas W.
Published: (1993)

Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting
by: Jankowska, Maria Anna, et al.
Published: (2006)

Changing the Concept and Measure of Service Quality in Academic Libraries.
by: Nitecki, Danuta A.
Published: (1996)

From Totalitarianism to Democracy: Russian Libraries in Transition.
by: Kuzmin, Evgeny
Published: (1993)

User-Education in a Flexible Learning Environment--An Opportunity To Stay Relevant in the 21st Century.
by: Van Vuren, A. J., et al.
Published: (1998)

Access and Performance Measures in Research Libraries.
by: Shapiro, Beth J.
Published: (1991)

The 21st Century Information Environment.
by: Badger, Rod
Published: (2000)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
by: Burgess, Kerrie, et al.
Published: (2000)

Programs for Children and Young Adults in USA and Canada.
by: Fisher, Heather
Published: (1998)

The Future of the Academic Library and the Academic Librarian--A Delphi Study.
by: Feret, Blazej, et al.
Published: (1999)

The Public Library Boards of Trustees versus the Committees of City Hall: A Power Game.
by: Mittermeyer, Diane
Published: (1994)

The Restrictive Effects of Government Information Policies on Scholarship and Research. Minutes of the Meeting of the Association of Research Libraries (107th, October 23-24, 1985, Washington, D.C.).
by: Daval, Nicola, Ed.
Published: (1986)

Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)

The Bottom Line: Performance Measurement in a Corporate Library.
by: McAllister, Moyra
Published: (2000)

The Impact of Performance Measurement on Library and Information Services: A Decade of Experience.
by: Willemse, John
Published: (1995)

The Stakeholder Approach to the Construction of Performance Measures.
by: Crawford, John C.
Published: (1995)

The Future of Libraries in Human Communication: Abstracts and Fulltext Documents of Papers and Demos Given at the [International Association of Technological University Libraries] IATUL Conference (Chania, Greece, May 17-21, 1999). Volume 19.
Published: (1999)

How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
by: Thompson, Bruce, et al.
Published: (2001)

The Role of Focus Groups with Other Performance Measurement Methods.
by: Hart, Elizabeth
Published: (1995)

Greek Public Libraries: An Assessment.
by: Birk, Nancy, et al.
Published: (1988)

Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
by: Phipps, Shelley
Published: (2001)

Information Barriers: Identification and Seriousness.
by: Haag, D. E.
Published: (1989)

Digital Library Services: Perceptions and Expectations of User Communities and Librarians in a New Zealand Academic Library.
by: Xia, Wei
Published: (2003)

Performance Measurement in the Context of Quality Management.
by: Cotta-Schonberg, Michael
Published: (1995)

Assessing the Warm Glow Effect in Contingent Valuations for Public Libraries
by: Lee, Soon-Jae, et al.
Published: (2010)

Benchmarking and Its Relevance to the Library and Information Sector. Interim Findings of "Best Practice Benchmarking in the Library and Information Sector," a British Library Research and Development Department Project.
by: Kinnell, Margaret, et al.
Published: (1995)

Managing Academic Libraries in a Digital World: Institutional, Regional and National Developments in the UK.
by: Pinfield, Stephen
Published: (2000)

IFLA General Conference 1988. Division of General Research Libraries. Section on National Libraries; Section on Parliamentary Libraries; Section on University Libraries and Other General Research Libraries; Section on Library History.
Published: (1988)

Perspectives on User Satisfaction Surveys.
by: Cullen, Rowena
Published: (2001)