Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2001
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ633214 |
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Sommario:
- Innovative United Kingdom Approaches To Measuring Service Quality. Winkworth, Ian Academic Libraries Benchmarking Foreign Countries Futures (of Society) Government Role Higher Education Library Statistics Measurement Techniques User Satisfaction (Information) Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)