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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ633215 |
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Table of Contents:
- International Variations in Measuring Customer Expectations. Calvert, Philip J. Academic Libraries Attitudes Comparative Analysis Cultural Differences Higher Education International Programs Library Services Measurement Techniques User Needs (Information) Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)