Cita APA (7a ed.)

Bertot, J. C. (2001). Measuring Service Quality in the Networked Environment: Approaches and Considerations.

Cita Chicago Style (17a ed.)

Bertot, John Carlo. Measuring Service Quality in the Networked Environment: Approaches and Considerations. 2001.

Cita MLA (9a ed.)

Bertot, John Carlo. Measuring Service Quality in the Networked Environment: Approaches and Considerations. 2001.