Measuring Service Quality in the Networked Environment: Approaches and Considerations.
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1867180958107566081 |
|---|---|
| author | Bertot, John Carlo |
| author_facet | Bertot, John Carlo Bertot, John Carlo |
| collection | Education Resources Information Center |
| contents | Measuring Service Quality in the Networked Environment: Approaches and Considerations. Bertot, John Carlo Computer Networks Criteria Library Services Library Statistics Measurement Techniques This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria. (Author/LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ633216 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Measuring Service Quality in the Networked Environment: Approaches and Considerations. Bertot, John Carlo Computer Networks Criteria Library Services Library Statistics Measurement Techniques Measuring Service Quality in the Networked Environment: Approaches and Considerations. Bertot, John Carlo Computer Networks Criteria Library Services Library Statistics Measurement Techniques This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria. (Author/LRW) |
| title | Measuring Service Quality in the Networked Environment: Approaches and Considerations. |
| topic | Computer Networks Criteria Library Services Library Statistics Measurement Techniques |
| url | https://eric.ed.gov/?id=EJ633216 |