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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2001
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ633216 |
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Table des matières:
- Measuring Service Quality in the Networked Environment: Approaches and Considerations. Bertot, John Carlo Computer Networks Criteria Library Services Library Statistics Measurement Techniques This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria. (Author/LRW)