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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ633260 |
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Table of Contents:
- Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey. Robbins, Kathryn Daniels, Kathleen Academic Libraries Benchmarking Higher Education Information Services Library Services Library Surveys Medical Libraries Reference Services User Needs (Information) Users (Information) This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably, but none rated significantly higher than others except in facility appearance. (Author/AEF)