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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ635382 |
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| _version_ | 1867180631807492096 |
|---|---|
| author | Sager, Don |
| author_facet | Sager, Don Sager, Don |
| collection | Education Resources Information Center |
| contents | Learning from Our Mistakes. Sager, Don Access to Computers Legal Responsibility Library Circulation Library Personnel Library Policy Library Services Public Libraries Reprography Telephone Communications Systems User Satisfaction (Information) Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan limits; and references and identification for borrower registration. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ635382 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Learning from Our Mistakes. Sager, Don Access to Computers Legal Responsibility Library Circulation Library Personnel Library Policy Library Services Public Libraries Reprography Telephone Communications Systems User Satisfaction (Information) Learning from Our Mistakes. Sager, Don Access to Computers Legal Responsibility Library Circulation Library Personnel Library Policy Library Services Public Libraries Reprography Telephone Communications Systems User Satisfaction (Information) Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan limits; and references and identification for borrower registration. (LRW) |
| title | Learning from Our Mistakes. |
| topic | Access to Computers Legal Responsibility Library Circulation Library Personnel Library Policy Library Services Public Libraries Reprography Telephone Communications Systems User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ635382 |