Gespeichert in:
| 1. Verfasser: | |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2001
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ635382 |
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Inhaltsangabe:
- Learning from Our Mistakes. Sager, Don Access to Computers Legal Responsibility Library Circulation Library Personnel Library Policy Library Services Public Libraries Reprography Telephone Communications Systems User Satisfaction (Information) Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan limits; and references and identification for borrower registration. (LRW)