Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2001
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ635410 |
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Sommario:
- Going Prime Time with Live Chat Reference. Hoag, Tara J. Cichanowicz, Edana McCaffrey Computer Software Selection Electronic Libraries Electronic Mail Library Collections Library Funding Library Personnel Library Services Marketing Pilot Projects Program Evaluation Public Libraries Reference Materials Reference Services Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from transaction logs. (LRW)