LivePerson: Keeping Reference Alive and Clicking.
Fuente:
ERIC Institute of Education Sciences
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| Autori principali: | , |
|---|---|
| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2000
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| Soggetti: | |
| Accesso online: | |
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| _version_ | 1867180868552884224 |
|---|---|
| author | Eichler, Linda Halperin, Michael |
| author_facet | Eichler, Linda Halperin, Michael Eichler, Linda Halperin, Michael |
| collection | Education Resources Information Center |
| contents | LivePerson: Keeping Reference Alive and Clicking. Eichler, Linda Halperin, Michael Computer Software Electronic Libraries Information Services Library Role Library Services Library Statistics Reference Services User Needs (Information) World Wide Web Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator (reference librarian). LivePerson features caller logs, user feedback, email default, system "stallers", transferring calls, and built-in statistical package. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ635587 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2000 |
| record_format | eric |
| spellingShingle | LivePerson: Keeping Reference Alive and Clicking. Eichler, Linda Halperin, Michael Computer Software Electronic Libraries Information Services Library Role Library Services Library Statistics Reference Services User Needs (Information) World Wide Web LivePerson: Keeping Reference Alive and Clicking. Eichler, Linda Halperin, Michael Computer Software Electronic Libraries Information Services Library Role Library Services Library Statistics Reference Services User Needs (Information) World Wide Web Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator (reference librarian). LivePerson features caller logs, user feedback, email default, system "stallers", transferring calls, and built-in statistical package. (LRW) |
| title | LivePerson: Keeping Reference Alive and Clicking. |
| topic | Computer Software Electronic Libraries Information Services Library Role Library Services Library Statistics Reference Services User Needs (Information) World Wide Web |
| url | https://eric.ed.gov/?id=EJ635587 |