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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ635587 |
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Table of Contents:
- LivePerson: Keeping Reference Alive and Clicking. Eichler, Linda Halperin, Michael Computer Software Electronic Libraries Information Services Library Role Library Services Library Statistics Reference Services User Needs (Information) World Wide Web Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator (reference librarian). LivePerson features caller logs, user feedback, email default, system "stallers", transferring calls, and built-in statistical package. (LRW)