Gespeichert in:
| 1. Verfasser: | |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2001
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ639405 |
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Inhaltsangabe:
- Reinvesting the IT Dollar: From IT Firefighting to Quality Strategic Services. Stern, Andrea Computer Uses in Education Higher Education Information Technology Maintenance Describes how organizations can become effective, efficient managers of the large maintenance part of their information technology budgets by using service management processes. Discusses the example of the University of Sydney Library's use of the Information Technology Infrastructure Library (ITIL) set of service management practices. (EV)